Power off the printer and unplug it from the electrical outlet.
To troubleshoot this issue, you can try the following steps: There could be several possible reasons why the drum motor is malfunctioning, including a faulty motor, a damaged drive gear, or a problem with the electrical connection between the motor and the printer's control board. The drum motor is responsible for rotating the imaging drum, which is a critical component in the printing process. The error code "71.02.4A" typically indicates a problem with the printer's drum motor. Thank you for posting your query, I will be glad to help you. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.
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